Webinar 28: Self-Check

Webinar 28:
Peers Educating Peers on the Affordable Care Act – PART 2

Broadcast on Friday, September 30, 2016

9 AM PDT, 10 AM MDT, 11 AM CDT, 12 Noon EDT
Presented by Scott Palluck and Lori Ashcraft


Website: www.resilience4u.us

Special Edition – – A joint iNAPS / Resilience Inc., Webinar, hosted by Optum
This will be a special opportunity to learn about peer support and the Affordable Care Act.

Webinar 28 – Peers Educating Peers on the Affordable Care Act



Special Edition – – A joint iNAPS / Resilience Inc., Webinar, hosted by Optum
This will be a special opportunity to learn about peer support, the Affordable Care Act and reducing life span disparity.

Peers Educating Peers on the Affordable Care Act: Part 1, focused on sharing information about this exciting project supported through the SAMHSA-funded Bringing Recovery Supports to Scale Technical Assistance Center Strategy (BRSS TACS) for Peer Specialists in the state of California and learning about the role Peers can play in the Affordable Care Act.

Peers Educating Peers on the Affordable Care Act: Part 2 – is just as exciting!!  Even if you did not participate in Part 1 – this webinar will prove to be beneficial for you.  The webinar is designed to provide you with solutions – including “why” the ACA is important and “how to” support those you serve to get health insurance. This will include a quick refresher on the Affordable Care Act, walking through the health insurance enrollment process and identifying strategies to reduce the life span disparity.  While the webinar is targeted to Peer and Family Support Specialists in the State of California, the webinar will be open to anyone who is interested in learning these strategies. You will also receive user- friendly materials that have been developed to use while supporting an individual through the health insurance enrollment process.


Participants will be able to understand:

  • Why we should care about the ACA.
  • The iNAPS and Resilience Inc. project – Peer Educating Peers on the Affordable Care Act – and what we have learned along the way.
  • The Affordable Care Act – a brief refresher.
  • Learn how to support someone through the health insurance enrollment process using the user-friendly resources developed specifically for this project.
  • How to use the Resilience Action Planning process and other strategies to reduce the life span disparity.



Which statement or statements are accurate?

  1. 1 in 5 adults – approximately 43.8 million Americans – experience mental illness in a given year.
  2. 1 in 25 – about 13.6 million Americans – live with a serious mental illness.
  3. Approximately 60% of adults with a mental illness received no mental health services within the previous year.
  4. Adults living with a serious mental illness die an average of 25 years earlier than other Americans – largely due to treatable medical conditions.
  5. All of the above.


The Finding Health Me Participant Handbook is….?

  1. Designed to be appealing and easy to understand.
  2. Quite lengthy because it contains a great deal of valuable information.
  3. A resource that breaks down the health insurance enrollment and application process.
  4. All of the above.
  5. Answers A and C only.


In California, which of the following ways can a person apply for health insurance through Covered California?

  1. Online
  2. By phone.
  3. By faxing or mailing a completed application.
  4. All of the above.
  5. Answers A and C only.


Covered California offers several resources to support individuals in the health insurance application process, including which of the following:

  1. 1-800 number to call for immediate support.
  2. An FM radio station which provides continuous information and tips on the application process.
  3. The ability to schedule an appointment with a Certified Enrollment Counselor.
  4. All of the above.
  5. Answers A and C only.


The Resilience Action Planning process can be used to:

  1. Identify one short term goal.
  2. Help support an individual to identify strengths that support their health.
  3. Identify the action steps needed to reach their goal.
  4. All of the above.
  5. Answers A and C only.

Presenter Biographies

Lori Ashcraft, MSW, MPA, Ph.D., ITE

Lori has had a strong interest in the therapeutic effects of self-determination, choice, and personal freedom. She did her dissertation on freedom, spending a month in Russia at the time the Soviet Union collapsed, and focused her inquiry in Soviet mental hospitals, where the lack of freedom and choice was pervasive. After a full career in California that included the Mental Health Director for Sacramento County and the Deputy Director for Community Programs of State Department of Mental Health, she re-located to Arizona where she accepted the position as Director for Adult Services for the Regional Behavioral Health Authority.  In 2007, Lori founded the Recovery Opportunity Center at Recovery Innovations.  She has developed numerous curricula designed to help individuals with psychiatric experiences move beyond recovery and build resilience by finding their purpose, making their own unique contribution, and using their experiences to help others grow and recover. As a co-founder of Resilience, Inc., Lori’s passion is to construct pathways into communities for people who are ready to move beyond the “aha” of recovery.  Producing social capital, generating valued roles and contributions, and developing reciprocal relationships are some of the elements that create resilience for sustainable community living.  Lori’s passion for recovery stems from personal experience having lived with severe depression most of her life.

Gene Johnson, MSW

Beginning his career in social work at Loyola University in the late 60s, Gene became a passionate civil rights advocate as he marched for freedom on the streets of Chicago. During graduate training his volunteer work on Chicago Skid Row set the stage for his compassionate understanding of human suffering. After obtaining his M.S.W., Gene managed crisis services at a Chicago hospital – the setting of violent race riots following the death of Martin Luther King – where he created community alternatives to state hospitalization. In 1977, Gene relocated to Phoenix where he managed the County’s public alcohol reception and detox center. Working closely with Sandra Day O’Connor who chaired a blue ribbon citizens committee to revitalize downtown Phoenix, Gene was successful in getting new legislation passed and new treatment options funded for individuals who were homeless alcoholics.

As Founder and CEO of META Services in 1990, Gene is an entrepreneur with the vision of a non-profit organization that would create a better future for individuals living with serious mental illness. Learning from experts by experience, those with lived recovery experiences, Gene made a declaration to stop the violence in the agency’s crisis facilities and the practice of seclusion and mechanical restraint was eliminated.  When Gene created the peer-run Living Room in 2002, the principles and practices of “No-Force-First” emerged.  Believing an education model would promote recovery outcomes in 2000 Gene formed the Recovery Education Center where individuals shifted from a helpless mental patient to an empowered student earning college credits. Having started several peer-run organizations, Gene understood the power of support from a peer. In 1999, Gene added a new discipline to all his service teams: Peer Support Specialist and eventually employed over 500 Peer Support Specialists, 60% of the Recovery Innovations workforce, working alongside other mental health professionals delivering recovery-oriented programs of crisis response, housing, employment, education and peer support.  In 2008, Gene created an innovative approach to outpatient services, Wellness City, based on the principles of citizenship and whole person wellness in nine dimensions using a peer support approach.

Having left Recovery Innovations late in 2014, Gene together with his life partner, Lori Ashcraft, have created a new company, Resilience, Inc., bringing their experience to organizations seeking to implement and imbed recovery principles and practices in their services.  The vision of Resilience, Inc. is a legacy of recovery and resilience through innovation that will be self-sustaining by creating a world filled with hope, love and healing.

Scott Palluck, MA

Scott Palluck is a talented professional who excels in designing quality systems with over 25 years of experience in the social service industry.  Upon completion of his studies, Scott spent twelve years in the child welfare arena (foster care and adoption).  In 2001, his interest in quality management sparked resulting in his move to become the Director of Quality Management for Creative Networks, an in-home health support organization serving individuals with developmental disabilities and the aging population.  In 2006, Scott joined META Services (Recovery Innovations) and has had the privilege of being mentored by Gene Johnson.  During this time with Recovery Innovations, Scott led the Quality Support Department and served as the Chief Quality Officer.  He played an integral role in supporting Recovery Innovations’ new program implementations into locations outside of Arizona, including North Carolina, California, Washington State, Delaware and New Zealand.  New program implementations included integrating recovery principles into the design of strong quality systems, operational processes/protocols and policies and procedures.  Scott has a proven track record educating regulatory entities (including national accreditation bodies) on the integration of recovery practices into behavioral health.  Scott was also a contributor to the 2014 publication – Recovery Response Centers: Delivering Recovery-Oriented Crisis Services.

Webinar 28 – Peers Educating Peers on the Affordable Care Act