Webinar 26: Self Check

Webinar 26:
Peers Educating Peers on the Affordable Care Act

Broadcast on Friday, June 10, 2016

9 AM PDT, 10 AM MDT, 11 AM CDT, 12 Noon EDT
Presented by Lori Ashcraft, Gene Johnson and Scott Palluck


Website: www.resilience4u.us

Special Edition – – A joint iNAPS / Resilience Inc., Webinar, hosted by Optum
This will be a special opportunity to learn about peer support and the Affordable Care Act.

Webinar 26 – Peers Educating Peers on the Affordable Care Act



While targeted to Peer and Family Support Specialists in the State of California, the webinar will be open to anyone who would like to learn more about how peer and family supporters are helping participants to be better informed about navigating the complexities of the Affordable Care Act system, increase health insurance enrollment and eliminate the effects of churn (individuals who cycle in and out of health insurance eligibility).  Discover what a critical role Peers play in this process and how the results of these efforts can have a significant impact on a participant’s overall health and wellness.

Learn about the user- friendly materials and training now under development through the SAMHSA-funded Bringing Recovery Supports to Scale Technical Assistance Center Strategy (BRSS TACS) for peer specialists in the state of California.  The concepts and strategies presented during the webinar will provide creative solutions for you to use regardless of what state your organization provides services and supports.


Participants will be able to:

  • Find out about an exciting project involving iNAPS and Resilience Inc. – Peer Educating Peers on the Affordable Care Act.
  • Learn about the Affordable Care Act.
  • Discover the important role that Peers play in supporting individuals enrolling in health insurance and eliminating churn.
  • Explore the strategies that are being used in this project to address challenges and issues.



Which of the following best reflects key provisions of the Affordable Care Act?

A) Expand access to health insurance.

B) Increase health care costs.

C) Emphasize prevention and wellness.

D) All of the above.

E) Answers A and C only.


Which of the following reflects the importance of the role that peers play in supporting participants in enrolling in health insurance?

A) Role modeling.

B) Meaningful engagement.

C) Outreach

D) All of the above.

E) Answers A and C only.


Which of the following describe the effects of “churn?”

A) Can lessen the incentive for a participant to invest in their own long term health care.

B) Loss of continuity of care.

C) Loss of health insurance coverage.

D) All of the above.

E) Answers A and C only.


Which of the following best describe ways that peers can help support the elimination of “churn?”

A) Provide support when a participant is about to experience any type of change that could impact their health insurance eligibility.

B) Make sure that the participant is the one that reaches out to the peer to initiate support.

C) Ensure bridging to additional support services.

D) All of the above.

E) Answers A and C only.


One of the strategies being used in the Peers Educating Peers on the Affordable Care Act Project is to create inspiring and relevant materials to support participants to enroll in health insurance.  The Participant Handbook has been designed to reflect which of the following:

A) Information that is easy to understand regarding the health insurance enrollment and application process.

B) To only be used when working with a participant on a one to one basis.

C) Information on the pitfalls of the ACA.

D) All of the above.

E) Answers A and C only.

Presenter Biographies

Lori Ashcraft, MSW, MPA, Ph.D., ITE

Lori has had a strong interest in the therapeutic effects of self-determination, choice, and personal freedom. She did her dissertation on freedom, spending a month in Russia at the time the Soviet Union collapsed, and focused her inquiry in Soviet mental hospitals, where the lack of freedom and choice was pervasive. After a full career in California that included the Mental Health Director for Sacramento County and the Deputy Director for Community Programs of State Department of Mental Health, she re-located to Arizona where she accepted the position as Director for Adult Services for the Regional Behavioral Health Authority.  In 2007, Lori founded the Recovery Opportunity Center at Recovery Innovations.  She has developed numerous curricula designed to help individuals with psychiatric experiences move beyond recovery and build resilience by finding their purpose, making their own unique contribution, and using their experiences to help others grow and recover. As a co-founder of Resilience, Inc., Lori’s passion is to construct pathways into communities for people who are ready to move beyond the “aha” of recovery.  Producing social capital, generating valued roles and contributions, and developing reciprocal relationships are some of the elements that create resilience for sustainable community living.  Lori’s passion for recovery stems from personal experience having lived with severe depression most of her life.


Gene Johnson, MSW

Beginning his career in social work at Loyola University in the late 60s, Gene became a passionate civil rights advocate as he marched for freedom on the streets of Chicago. During graduate training his volunteer work on Chicago Skid Row set the stage for his compassionate understanding of human suffering. After obtaining his M.S.W., Gene managed crisis services at a Chicago hospital – the setting of violent race riots following the death of Martin Luther King – where he created community alternatives to state hospitalization. In 1977, Gene relocated to Phoenix where he managed the County’s public alcohol reception and detox center. Working closely with Sandra Day O’Connor who chaired a blue ribbon citizens committee to revitalize downtown Phoenix, Gene was successful in getting new legislation passed and new treatment options funded for individuals who were homeless alcoholics.

As Founder and CEO of META Services in 1990, Gene is an entrepreneur with the vision of a non-profit organization that would create a better future for individuals living with serious mental illness. Learning from experts by experience, those with lived recovery experiences, Gene made a declaration to stop the violence in the agency’s crisis facilities and the practice of seclusion and mechanical restraint was eliminated.  When Gene created the peer-run Living Room in 2002, the principles and practices of “No-Force-First” emerged.  Believing an education model would promote recovery outcomes in 2000 Gene formed the Recovery Education Center where individuals shifted from a helpless mental patient to an empowered student earning college credits. Having started several peer-run organizations, Gene understood the power of support from a peer. In 1999, Gene added a new discipline to all his service teams: Peer Support Specialist and eventually employed over 500 Peer Support Specialists, 60% of the Recovery Innovations workforce, working alongside other mental health professionals delivering recovery-oriented programs of crisis response, housing, employment, education and peer support.  In 2008, Gene created an innovative approach to outpatient services, Wellness City, based on the principles of citizenship and whole person wellness in nine dimensions using a peer support approach.

Having left Recovery Innovations late in 2014, Gene together with his life partner, Lori Ashcraft, have created a new company, Resilience, Inc., bringing their experience to organizations seeking to implement and imbed recovery principles and practices in their services.  The vision of Resilience, Inc. is a legacy of recovery and resilience through innovation that will be self-sustaining by creating a world filled with hope, love and healing.


Scott Palluck, MA

Scott Palluck is a talented professional who excels in designing quality systems with over 25 years of experience in the social service industry.  Upon completion of his studies, Scott spent twelve years in the child welfare arena (foster care and adoption).  In 2001, his interest in quality management sparked resulting in his move to become the Director of Quality Management for Creative Networks, an in-home health support organization serving individuals with developmental disabilities and the aging population.  In 2006, Scott joined META Services (Recovery Innovations) and has had the privilege of being mentored by Gene Johnson.  During this time with Recovery Innovations, Scott led the Quality Support Department and served as the Chief Quality Officer.  He played an integral role in supporting Recovery Innovations’ new program implementations into locations outside of Arizona, including North Carolina, California, Washington State, Delaware and New Zealand.  New program implementations included integrating recovery principles into the design of strong quality systems, operational processes/protocols and policies and procedures.  Scott has a proven track record educating regulatory entities (including national accreditation bodies) on the integration of recovery practices into behavioral health.  Scott was also a contributor to the 2014 publication – Recovery Response Centers: Delivering Recovery-Oriented Crisis Services.


Webinar 26 – Peers Educating Peers on the Affordable Care Act